Refund policy

Return & Refund Policy

At NoobClothingShop, we strive to provide the best experience for our customers. Because we operate using a dropshipping model, please read the following terms carefully to understand how returns and refunds are processed.

Non-Returnable Scenarios

We want to be transparent about when a return cannot be initiated. Please note that we are unable to accept returns in the following cases:

Size Issues: As our products are custom-shipped from our suppliers, we cannot accept returns or exchanges if the item does not fit as expected. We strongly encourage customers to consult the Size Guide provided on each product page before placing an order.
Change of Mind/Personal Preference: We do not accept returns if you simply change your mind, do not like the color in person, or decide you no longer want the item.
Worn or Washed Items: Any item that has been worn, washed, damaged, or altered by the customer will not be accepted.
Sale Items: Items purchased during a clearance or final sale event are sold as-is and cannot be returned.

Returns

Eligibility Window: You have 7 days from the date of delivery to request a return for items that are damaged or incorrect.
Initiating a Return: To start a return, email us at [noobclothingshop@gmail.com] with your order number and a photo of the item showing the damage or the incorrect product received.
Return Shipping: Please wait for our response before shipping any items back. We will provide you with the specific return address.
Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part (e.g., wrong item/size sent by the warehouse).

Refunds

Processing Time: Once the warehouse receives the returned item and verifies the defect or error, we will initiate your refund.
Timeline: Please allow up to 14 days for the refund to be processed and credited back to your original payment method.

Important Considerations

Order Cancellations: Since our orders are processed quickly, cancellations can only be made within [e.g., 6 hours] of order placement. Once an order is marked "Shipped," it cannot be cancelled.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund.
Refused Packages: If a package is refused at delivery or marked "undeliverable" due to an incorrect address provided at checkout, any carrier return fees will be deducted from your refund.